FAQ

As a new player at Threelz Casino, you are greeted with a generous welcome package of 3,000 Gold Coins and 3 free Sweeps Coins. This bonus is automatically credited to your account upon successful registration and verification—no complex codes are needed. Gold Coins are used for fun play across our entire game library. Sweeps Coins, however, can be used in promotional sweepstakes play and can be redeemed for real prizes once you meet the playthrough requirements. This two-part bonus gives you an immediate opportunity to experience everything our platform offers.

Threelz Casino frequently offers promotions that may include no deposit bonuses. The best way to stay updated on these exclusive offers is by subscribing to our email newsletter and following our social media channels. While our standard welcome offer of 3,000 Gold Coins and 3 Sweeps Coins is automatically applied without a code, special campaigns might require you to enter a specific promotional code. These codes are a great way to acquire extra Gold Coins or Sweeps Coins, so keep an eye on your inbox and our promotions page for the latest opportunities.

While Threelz Casino is a social casino where you can play for free, you have the option to purchase Gold Coin packages to extend your gameplay. We facilitate these purchases through secure and reliable payment methods, including MasterCard and Visa, with all transactions processed in USD. When it comes to redeeming prizes from your Sweeps Coins winnings, the process is just as straightforward. Once you meet the minimum redemption amount and have completed any necessary account verification, you can request a prize redemption. The funds are then securely transferred using the approved methods detailed in our cashier section.

Wagering, or playthrough, requirements apply to Sweeps Coins used in our promotional games. This is the number of times you must play through the Sweeps Coins before they become eligible for prize redemption. For example, if you have 10 Sweeps Coins with a 1x wagering requirement, you must play with those 10 SC at least once before any winnings from them can be redeemed. This is a standard practice that ensures fair play. At Threelz Casino, we are committed to transparency, so all specific wagering requirements are clearly stated in the terms and conditions of each promotion.

Absolutely. Threelz Casino is built on a fully responsive platform, meaning you can enjoy a seamless gaming experience on any device without needing to download a separate app. Whether you're using an iOS or Android smartphone or tablet, our website automatically adjusts to your screen size. You get full access to our game library, account features, promotions, and support services directly through your mobile browser. Now you can play your favorite games anytime, anywhere, with the same high-quality graphics and smooth performance you'd expect on a desktop.

We pride ourselves on offering a diverse and high-quality gaming portfolio powered by some of the industry's most innovative software providers. At Threelz Casino, you will find captivating titles from leading studios like Playson, Relax Gaming, Habanero, and Evoplay. We also feature unique games from Fantasma Games, KA Gaming, Red Rake Gaming, and Turbo Games. This curated selection ensures a rich variety of game mechanics, themes, and features, from classic slots to modern video slots and unique specialty games, guaranteeing there's always something new to discover.

Account verification, also known as Know Your Customer (KYC), is a crucial security measure required for prize redemptions. To verify your account, you will need to submit copies of specific documents, typically a government-issued photo ID (like a driver's license or passport) and proof of address (like a recent utility bill). This one-time process confirms your identity, protects your account from unauthorized access, and ensures we comply with legal regulations. You can upload your documents securely through your account profile, and our team will review them promptly to enable your prize redemptions.

If a game freezes or you run into a technical glitch, the first thing to try is refreshing your browser page. This often resolves temporary connection issues. Clearing your browser's cache and cookies can also fix many common problems by removing old data that may be causing conflicts. If the issue persists, don't hesitate to contact our customer support team. Be ready to provide details like the game you were playing, the time the issue occurred, and any error messages you saw. This information will help us diagnose and resolve the problem much faster.

We are deeply committed to player well-being and promoting responsible social gameplay. Threelz Casino provides a range of tools to help you manage your activity. You can set limits on your daily purchases of Gold Coins and the amount of time you spend on the site. We also offer self-exclusion options if you feel you need to take a break from playing. These tools are easily accessible within your account settings, giving you full control over your experience. We encourage all our players to play for entertainment and use these features to ensure their gameplay remains a fun and positive activity.

Protecting your data is our highest priority. Threelz Casino employs advanced security protocols, including SSL (Secure Socket Layer) encryption, to safeguard all information transmitted between your device and our servers. This is the same technology used by major financial institutions to secure online transactions. Your personal details and any financial information related to Gold Coin purchases are stored on secure servers protected by state-of-the-art firewalls. We adhere to strict data protection policies to ensure your information is always handled with the utmost confidentiality and integrity.

Our dedicated customer support team is here to help you with any questions or concerns. For immediate assistance, the quickest way to reach us is through our Live Chat feature, available directly on our website. If your query is less urgent or requires you to send documents, you can also email us at support@threelz.com. We strive to respond to all email inquiries promptly and thoroughly. Our team is trained to handle everything from technical issues to questions about promotions, ensuring you receive professional and effective support.